“Go beyond ticketing: understand (and change!) team behavior… and capture your value to the business.”Spiceworks
The idea of a community connected help desk solution should resonate well with the AppDetails community. If you need help closing a ticket, you’ve got an integrated community of people just like you to lean on for answers.
Key things to know
It is available to install locally and can be run from the cloud free of charge (with no limits for number of admins or number of tickets). By focusing on help desk ticket management and not the many things often attached to that need, Spiceworks aims to provide a simple interface. It offers user portal customizations for solution targeted submission forms. You can manage multiple sites and organizations in a child-master configuration and it even provides Click here to have a look first hand.
Also free, an agent-less inventory solution is also available and bundled with the Spiceworks Help Desk product. Use the reports provided or create your own custom reports, you can also schedule the reports for regular email delivery to those that need them.
Spiceworks also offers a network monitoring solution that can alert you when systems become unavailable, or slow. It offers a configurable dashboard connected with several real-time monitoring capabilities and does not require installation of a local agent. A handful of other networking tools are offered separately, including a IP Lookup tool, a Subnet Calculator, an SSL Checker, a Port Scanner and Tester, and others.
If you would like more information on pricing, capabilities, or alternative solutions and technologies, AppDetails is here to help at no cost to you. AppDetails Recommendation Services provides you with a technical resource to discuss your requirements and help ensure you have the information you need before engaging with sales. Get the right solution for your specific needs faster, with less hassles, and with the confidence you made the right choice, by leveraging the expert advice of AppDetails. Even if you are just interested in obtaining a trial version or other gated material, go through AppDetails to make your requests and be protected from the sales and marketing activities such a request triggers!
If you have comments about this product, please leave a reply below. However, if you have a correction to make as a community member or as the owner of this software, we encourage you to contact us directly.