“Configure, automate and secure digital workspaces.”RES Software
The Suite also lists many ways to leverage it along side your existing management investment by providing several out of the box integrations. The list includes, AirWatch, BMC Remedy, Citrix XenApp, LANDesk, ServiceNow, VMWare Horizon and others.
The suite is made up of three integrated components, I’ll focus a bit on each of these as an overview for the suite…
Key things to know
RES ONE Automation
IT staff can automate and enhance what may otherwise be manual processes associated with the deployment and removal of applications and services. Agents responsible for invoking work triggered by its web-based admin console can run on Windows, Linux or MacOS systems. It’s central database supports Microsoft SQL Server 2000 and up (including Express), IBM DB2, Oracle and MySQL.
RES ONE Workspace
Centralized, policy based control is provided to dictate users have access to and what they do not. These policies are contextual and can be based on many parameters including job titles, location, etc. The configuration for RES ONE Workspace is gathered from a local cache to ensure correct management in an offline state. It can connect to either a relay server or directly to the RES ONE Suite’s datastore.
RES ONE Service Store
As the name would imply, this gives users a self-service interface where end users can subscribe to any IT resource they are qualified to access. Each client shows an overview of self-service IT products that can be requested by the user, as well as all services that have been delivered and all actions that need attendance.
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