Having a Online Community to share tips and best practices with other users is very valuable, but may not be something you are considering up front as a requirement. While you should not choose a product simply because it has a strong user community, an online community would make for a very good tie-breaker if you have a couple of solutions that are coming up fairly closely matched against your criteria.
Strong product support and online resources are obviously key, but it is difficult to match the value of being able to get in easy contact with other users of the same systems management solution, who have faced and overcome the same challenges you face.
This is one of many systems management features covered here at AppDetails. When considering what features are important to you, we recommend you also contemplate the importance of a strong software inventory, application deployment, an intuitive user console and other systems management features.
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