Self Service User Portal normally includes the ability to request (and have automatically installed) approved software applications– referred to as an Enterprise App Store. However, it may also include the ability to request other services such as password reset, drive imaging, backup and restore, and more. A Self-Service User Portal is routinely associated with that of knowledge base system so that you can provide end-user documentation to assist users to support themselves for certain issues. Finally, this is also often associated with a service desk solution for entering and tracking support tickets.
This is one of many systems management features covered here at AppDetails. When considering what features are important to you, we recommend you also contemplate the importance of a strong software inventory, application deployment, an intuitive user console and other systems management features.
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